Interview #1: Choose a Flight
Positive Feedback:
- Found the process of selecting a flight to be streamlined and logical
- Appreciated seeing nearby airport options like San Francisco and Oakland (recent places)
- Note: “Recent Places” is from travel history
- Liked the suggestive search feature that showed destination suggestions when typing
- The calendar and passenger selection process were familiar and worked well for her
- Overall presentation, including airport codes, duration, and prices, to be clear and useful
- Likes the idea of having featured destinations suggested by the app, as well as the ability to save potential trips for future reference
Suggestions for Improvements:
- Suggested that the app should start with selecting the departure airport instead of the destination, as it aligns more with how she plans her trips
- Proposed having both departure and destination input boxes visible from the start
- Prefers using a calendar over typing in dates but suggested adding a dropdown menu for selecting months to improve navigation
- She noted that if arrows for navigation between months are used that arrows are large and responsive
- Increase the contrast and visibility of dates on the calendar, particularly for overlapping months, to enhance user experience
- Replace “0 stops” with “nonstop” to avoid confusion
- Clarify the meaning of “stops” by indicating whether it involves plane changes or just layovers
- Emphasized the importance of displaying prices prominently and considering availability
- Suggested showing sold out flights to provide a sense of urgency and availability context
- Indicating limited availability (eg, “only 10 tickets left at this price”) can prompt quicker decisions