Interview #2: Choose a Flight
Positive Feedback
- Appreciated the simplicity and clarity of the home screen, which focuses on one main choice initially (the destination)
- Liked the chronological order and straightforward presentation of information in the flight search results
- The inclusion of pricing and the number of stops in the flight details was well-received
- Prefers using a calendar to select dates, finding it useful to see the entire month at a glance and how dates fall within weeks
- Appreciated seeing the day of the week associated with each date on the calendar
- The suggestive search feature, including recent places and featured destinations, was appreciated as it aids in travel planning by offering relevant suggestions
- Liked the familiar and straightforward interface for selecting the number of passengers with plus and minus options for adults and children
- Valued the inclusion of key details like flight duration and the term “nonstop” for direct flights, which made the options clear and easy to understand
Suggestions for Improvements
- Found the term “recent departures” confusing as it might not accurately represent whether she had actually flown from those locations or simply searched for them
- Suggested: “recent search results” might be clearer
- Suggested adding navigation arrows or the ability to click on the month and year to navigate between months more easily
- Including pricing information directly on the calendar dates would help in making more informed decisions
- Recommended including the airline names in the flight search results to provide more comprehensive information
- Suggested indicating whether baggage is allowed on the flights to avoid potential confusion.
- A default search option using the user’s location to suggest the nearest airport might enhance the user experience
- Noted the importance of balancing between knowing the exact itinerary and exploring general travel options without assumptions about user loyalty to the app
- Ensuring that users can easily navigate back if they click something by accident was highlighted as an area for improvement
- Mentioned that the interface should accommodate users who either know their itinerary precisely or are exploring travel options more generally.